Policy Info.

McDonald Wholesale Distributor's Policy for service calls and measuring. 

WHAT WE PROVIDE

  • Assist you and/or your installer on a sales call at your customer's location. We will share our expertise and give advice for any McDonald window treatment, including automation. At this time, we may take rough measurements for estimating purposes. The fee for this assistance is $95.00 (refundable on a purchse of $500.00 or more). Assistance needed outside of the tri-county area, will have a higher, non refundable fee.
  • Assist you or your installer in programming McDonald Wholesale automated treatments, via phone call, or video call, without charges. On site assistance will have a fee of $ 25.00 per motor with a minimum fee of $ 95.00 up to $ 250.00 for 8 hours of work.
  • Repair or replace any defective item that is under warranty. The defective item  must be returned to our Detroit location.  
  • Make a servie call to your customer's location for a fee of $95.00. There will be Additional charges for parts and labor that are not under warranty. Or for replacement parts due to faulty installation, and/or mishandling.                             The fee for service or assistance calls outside the tri-county area, are as follows and are subject to change.
  • 50-100 miles-$175.00
  • 100-200 miles-$300.00
  • 200-300 miles-$500.00                                                                                                     WHAT WE DO NOT PROVIDE
  • We do not provide finished measurements for any window treatment.
  • We do not install any window treatment.

    If you need assistance with finished measurements and installation, we can provide you with a list of free lance installers. These installers ARE NOT McDonald Wholesale employees, and they will charge you directly for their services.

 

 

 

Contact Us

McDonald Wholesale Distributor
19536 W. Davison St.
Detroit, Michigan 48223-3422


Phone: 313-273-2870

Fax: 313-273-8030
Toll Free: 888-877-2970

Buisness Hours:

Monday- 9 AM - 5 PM

Tuesday- 9 AM - 5 PM

Wednesday- 9 AM - 5 PM

Thursday- 9 AM - 5 PM

Friday- 9 AM - 5 PM

Saturday & Sunday-  CLOSED


Email: mcdonaldwholesale@comcast.net

 

You can also contact us online here.

 

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